Veelgestelde vragen (FAQ)
Bestellen & account
Hoe werkt bestellen bij Kima Wholesale als zakelijke klant?
U bestelt volledig online via kimawholesale.nl. U logt in met uw zakelijke account, voegt de gewenste producten toe aan de winkelwagen, controleert de aantallen en rondt de bestelling af via de checkout. Na afronden ontvangt u een orderbevestiging per e mail.
Moet ik een account aanmaken om bij Kima Wholesale te bestellen?
Nee dat hoeft niet perse, maar wel handig om het te hebben want Kima Wholesale levert aan zakelijke klanten. Met een account ziet u de actuele prijzen, uw orderhistorie en facturen en plaatst u sneller herhaalbestellingen.
Hoe maak ik een zakelijk account aan bij Kima Wholesale?
U vult bij registratie uw bedrijfsgegevens, btw nummer en contactgegevens in. Na registratie logt u in en ziet u direct het assortiment en de bijbehorende zakelijke prijzen.
Hoe plaats ik snel een herhaalbestelling bij Kima Wholesale?
In uw account bekijkt u eerdere orders. U kopieert een bestelling of selecteert dezelfde artikelen opnieuw en past alleen de aantallen aan. Zo hoeft u niet elke keer het complete assortiment door te lopen.
Kan ik als horeca onderneming én als retailbedrijf bestellen bij Kima Wholesale?
Ja, Kima Wholesale richt zich op horeca, retail en andere zakelijke gebruikers. U bestelt als restaurant, snackbar, foodtruck, winkel, groothandel of andere professionele organisatie.
Hoe weet ik of mijn bestelling bij Kima Wholesale goed is doorgekomen?
Na het afronden van uw bestelling ontvangt u een orderbevestiging per e mail. In uw account ziet u de bestelling terug met ordernummer en status.
Kan ik mijn bestelling bij Kima Wholesale achteraf nog wijzigen of aanvullen?
Zodra een bestelling verwerkt of verzonden is, wijzigen lukt meestal niet meer. Neem bij een fout of wijziging zo snel mogelijk contact op met de klantenservice. Die kijkt of aanpassing nog mogelijk is.
Levering & levertijd
Wat is de levertijd van bestellingen bij Kima Wholesale?
Bestelt u op een werkdag voor 17.00 uur, dan wordt de bestelling normaal gesproken de volgende werkdag geleverd binnen Nederland, afhankelijk van de vervoerder en drukte.
Tot hoe laat moet ik bestellen voor levering op de volgende werkdag?
Bestelt u voor 17.00 uur op een werkdag, dan gaat de zending dezelfde dag de deur uit en volgt levering in de regel de eerstvolgende werkdag.
Levert Kima Wholesale ook direct op horecalocaties of bij filialen?
Ja, u geeft per bestelling een afleveradres op. Dat kan uw hoofdlocatie zijn, maar ook een filiaal, keuken of andere zakelijke locatie.
Kan ik een specifieke leverdatum kiezen bij mijn bestelling?
In veel gevallen levert de vervoerder op de eerstvolgende levermogelijkheid. Wenst u een specifieke dag, neem dan contact op met de klantenservice om de opties te bespreken.
Hoe volg ik mijn pakket of palletzending van Kima Wholesale?
Na verzending ontvangt u meestal een verzendbevestiging. Voor pakketten krijgt u een track en trace link van de vervoerder. Bij palletzendingen geeft de klantenservice of transporteur aanvullende informatie over levering.
Levert Kima Wholesale ook in België of andere landen?
Standaard richt Kima Wholesale zich op levering binnen Nederland. Voor levering buiten Nederland neemt u contact op met de klantenservice om mogelijkheden, kosten en voorwaarden te bespreken.
Verzendkosten & minimale order
Wat zijn de verzendkosten bij Kima Wholesale?
Voor standaard bestellingen binnen Nederland bedraagt het verzendbedrag meestal 12,95 euro per bestelling, tenzij anders vermeld in de checkout of actievoorwaarden.
Vanaf welk orderbedrag is verzending gratis bij Kima Wholesale?
Bij een orderbedrag vanaf 350 euro exclusief btw wordt de bestelling vaak franco geleverd binnen Nederland. Dit minimumbedrag wordt duidelijk aangegeven bij de verzendinformatie en in de winkelwagen.
Zijn de verzendkosten bij Kima Wholesale per doos of per bestelling?
Normaal gesproken rekent Kima Wholesale verzendkosten per bestelling. Bij uitzonderlijk grote of palletzendingen kunnen andere tarieven gelden. Die ziet u of hoort u vooraf.
Geldt er een minimum orderbedrag bij Kima Wholesale?
Voor zakelijke bestellingen geldt meestal een minimum orderwaarde. Dit ziet u in de winkelwagen wanneer u wilt afrekenen. Onder dat bedrag kunt u de bestelling niet afronden.
Zijn de verzendvoorwaarden anders voor palletzendingen of grootverbruik?
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verzendtarieven en leverafspraken gelden. Voor structurele grootverbruik orders vraagt u het beste een offerte aan.
Betalen & facturen
Welke betaalmethoden accepteert Kima Wholesale?
U betaalt veilig online, onder andere met iDEAL. Afhankelijk van uw account en de betaalpagina zijn extra betaalopties beschikbaar, zoals bankoverschrijving of betaling op rekening.
Hoe werkt betalen op rekening bij Kima Wholesale?
Betalen op rekening is bedoeld voor vaste zakelijke klanten. Na goedkeuring betaalt u binnen de afgesproken betalingstermijn op basis van de factuur. De voorwaarden stelt Kima Wholesale per klant vast.
Krijg ik automatisch een btw factuur na mijn bestelling?
Ja, na verwerking van uw bestelling ontvangt u een factuur met btw specificatie op het door u opgegeven e mailadres. In uw account vindt u facturen ook terug onder uw orderoverzicht.
Waar vind ik mijn facturen in mijn Kima Wholesale account?
Na inloggen gaat u naar uw account of dashboard. Onder bestellingen of facturen ziet u een overzicht van eerdere orders en downloadt u de bijbehorende facturen als pdf.
Kan ik een ander factuuradres instellen dan het bezorgadres?
Ja, tijdens het afrekenen vult u zowel een afleveradres als een factuuradres in. Zo scheidt u administratieve gegevens van de fysieke leverlocatie.
Producten, voorraad & advies
Voor welke branches is Kima Wholesale als groothandel geschikt?
Kima Wholesale richt zich op horeca, snackbars, lunchrooms, cateraars, bedrijfskantines, bakkers, slagers, foodtrucks en retailbedrijven die verpakkingen en hygiëneartikelen nodig hebben.
Hoe weet ik of een product op voorraad is bij Kima Wholesale?
Op de productpagina ziet u of het artikel beschikbaar is. Wanneer een product tijdelijk niet leverbaar is, staat dat vermeld of kunt u het niet aan de winkelwagen toevoegen.
Wat is het verschil tussen de verschillende lijnen horeca verpakkingen bij Kima Wholesale?
Lijnen kunnen verschillen in materiaal, formaat, toepassing en duurzaamheid. Denk aan standaard disposables, extra stevige varianten voor intensief gebruik en duurzame alternatieven met andere materiaalsoorten. De productomschrijving geeft per artikel aan waarvoor het geschikt is.
Hoe kies ik de juiste maat snackbak, maaltijdbak of menubak voor mijn concept?
U kijkt naar portiegrootte, type gerecht en servicevorm. Bepaal per product:
- Inhoud in cc of ml.
- Of het gerecht sausrijk, krokant of gemengd is.
- Of het voor afhaal, bezorging of ter plekke consumptie bedoeld is.
Bij twijfel vraagt u advies bij de klantenservice.
Biedt Kima Wholesale ook advies over disposables voor horeca en retail?
Ja, de klantenservice helpt bij het samenstellen van een passend assortiment verpakkingen, bekers, bestek en hygiëneproducten op basis van uw formule en type bedrijf.
- Inhoud in cc of ml.
- Of het gerecht sausrijk, krokant of gemengd is.
- Of het voor afhaal, bezorging of ter plekke consumptie bedoeld is.
Bij twijfel vraagt u advies bij de klantenservice.
Zijn de verpakkingen van Kima Wholesale geschikt voor zowel warme als koude gerechten?
Veel verpakkingen zijn geschikt voor zowel warm als koud gebruik, maar niet allemaal. Op de productpagina staat per artikel duidelijk vermeld of het geschikt is voor warme gerechten, magnetrongebruik of alleen koude toepassingen.
Bedrukte disposables & maatwerk
Levert Kima Wholesale ook bedrukte koffiebekers, tassen en snackverpakkingen?
Ja, Kima Wholesale is gespecialiseerd in bedrukte disposables op maat voor de zakelijke markt. Denk aan koffiebekers, draagtasÂsen en snackverpakkingen met uw logo en huisstijl.
Wat is de minimale afname voor bedrukte disposables bij Kima Wholesale?
De minimale afname verschilt per producttype. Voor koffiebekers, tassen of snackverpakkingen gelden vaak eigen startaantallen. Deze aantallen geeft Kima Wholesale aan in de offerte of op de bedrukken pagina.
Hoe werkt het traject voor maatwerk en bedrukken bij Kima Wholesale?
U vraagt een offerte aan met uw wensen, aantallen en gewenste producten. Vervolgens levert u uw logo of ontwerp aan volgens de aangeleverde specificaties. Na akkoord op prijs en drukproef zet Kima Wholesale de productie in gang en ontvangt u de bedrukte disposables binnen de afgesproken levertijd.
Welke producten kunnen bedrukt worden met mijn logo of huisstijl?
Veelgebruikte producten voor bedrukking zijn koffiebekers, papieren draagtassen, snackzakken, menubakken en andere disposables met voldoende drukoppervlak. In overleg bekijkt Kima Wholesale welke producten in uw assortiment geschikt zijn.
Wat is de gemiddelde levertijd van bedrukte verpakkingen bij Kima Wholesale?
De levertijd hangt af van producttype, oplage en drukmethode. Gemiddeld ligt de levertijd enkele weken na akkoord van de drukproef. Bij de offerte ontvangt u een indicatie.
Kan ik eerst een proefdruk of sample ontvangen van bedrukte producten?
In veel gevallen is een digitale proefdruk of sample mogelijk. Dit spreekt u af tijdens het offertetraject, zodat u vooraf ziet hoe ontwerp en kleuren uitvallen.
Duurzaamheid & materiaalkeuze
Welke duurzame verpakkingen biedt Kima Wholesale voor horeca en retail?
Kima Wholesale focust zich op duurzame verpakkingen voor horeca en retail. Denk aan papieren bekers, kartonnen verpakkingen, papieren tassen en andere oplossingen die beter aansluiten bij duurzame bedrijfsvoering.
Welke materialen gebruikt Kima Wholesale voor milieuvriendelijke disposables?
Afhankelijk van het product gebruikt Kima Wholesale onder meer papier, karton en diverse kunststoffen. Per product ziet u in de specificaties welk materiaal en welke eigenschappen het heeft.
Zijn de producten van Kima Wholesale recyclebaar of composteerbaar?
Bij veel producten staat aangegeven of ze recyclebaar zijn of onder bepaalde omstandigheden composteerbaar. Lees per artikel de productspecificaties en volg altijd de lokale richtlijnen voor afvalscheiding.
Hoe kies ik de meest duurzame verpakking voor mijn onderneming?
Bepaal eerst het gebruiksmoment, warm of koud, afhaal of ter plekke. Kies vervolgens voor materialen met een lagere milieu-impact en combineer dat met goede afvalscheiding. De klantenservice helpt u bij het maken van een selectie per productgroep.
Heeft Kima Wholesale ook plasticvrije alternatieven voor populaire producten?
Voor verschillende productcategorieën zijn plasticvrije of plasticarme alternatieven beschikbaar, zoals papieren tassen, kartonnen trays en papieren snackverpakkingen. Deze vindt u terug in de relevante categorieën in de webshop.
Retourneren, schade & klachten
Hoe werkt retourneren bij Kima Wholesale als zakelijke klant?
Retourneren gaat altijd in overleg. Neem bij een foutieve levering, schade of andere reden contact op met de klantenservice. Die beoordeelt de situatie en bespreekt de vervolgstappen.
Binnen welke termijn mag ik producten terugsturen naar Kima Wholesale?
De termijn voor retour verschilt per situatie en producttype. Meld afwijkingen of problemen zo snel mogelijk na ontvangst. Kima Wholesale geeft vervolgens aan wat mogelijk is.
Wat doe ik als mijn bestelling beschadigd of incompleet geleverd is?
Controleer zendingen direct bij ontvangst. Maak foto’s van schade of ontbrekende colli en neem contact op met de klantenservice. Houd uw ordernummer bij de hand, zodat de melding snel verwerkt wordt.
Hoe meld ik een klacht over een product of levering bij Kima Wholesale?
Klachten meldt u via e mail, telefoon of het contactformulier. Beschrijf de klacht duidelijk, voeg foto’s toe indien nodig en vermeld uw bestelnummer.
Krijg ik mijn geld terug of ontvang ik een tegoed bij retour of klacht?
Afhankelijk van de situatie volgt een vervangende levering, een creditnota of terugbetaling. Dit stemt Kima Wholesale met u af na beoordeling van de melding.
Grootverbruik, pallets & prijzen
Biedt Kima Wholesale staffelkortingen voor grootverbruikers?
Bij afname van grotere volumes zijn vaak staffelkortingen of speciale prijsafspraken mogelijk. Neem contact op voor een offerte op maat.
Levert Kima Wholesale ook complete pallets snack en maaltijdverpakkingen?
Ja, voor grootverbruik levert Kima Wholesale ook palletzendingen. Dat is interessant voor drukke keukens, ketens en groothandels.
Hoe vraag ik een offerte aan voor grote volumes of periodieke leveringen?
Stuur uw wensen, gewenste aantallen en productgroepen via het contactformulier of per e mail. Op basis daarvan ontvangt u een voorstel met prijzen, leverfrequentie en voorwaarden.
Zijn de online prijzen van Kima Wholesale exclusief of inclusief btw?
Voor zakelijke klanten worden prijzen doorgaans exclusief btw weergegeven. In de winkelwagen en op de factuur ziet u de btw apart gespecificeerd.
Kan ik speciale prijsafspraken maken als vaste klant van Kima Wholesale?
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condities vaak mogelijk. Dit bespreekt u rechtstreeks met de salesafdeling of klantenservice.
Klantenservice & support
Hoe neem ik contact op met de klantenservice van Kima Wholesale?
Op kimawholesale.nl vindt u de contactgegevens. U bereikt Kima Wholesale via telefoon, e mail of het contactformulier op de website.
Wat zijn de openingstijden van de klantenservice van Kima Wholesale?
De klantenservice is op werkdagen bereikbaar tijdens kantooruren. De exacte tijden staan vermeld bij de contactinformatie.
Kan ik persoonlijk advies krijgen over het samenstellen van mijn assortiment verpakkingen?
Ja, u ontvangt persoonlijk advies over disposables, verpakkingen en hygiëneproducten die passen bij uw concept, omzet en type gasten of klanten.
Waar vind ik productinformatie, specificaties en gebruikstips op kimawholesale.nl?
Op iedere productpagina staat een omschrijving met formaat, materiaal en gebruik. Via de categoriepagina’s, filters en zoekfunctie vindt u eenvoudig de juiste artikelen voor uw toepassing.
Hulp nodig?
Best verkochte producten
50 CC CUP TRANSPARANT x 1000 ST
€ 17,95
80 CC CUP TRANSPARANT
€ 18,95
Aluminium bak 18cm rond hoog (804)
Oorspronkelijke prijs was: € 108,84.€ 69,95Huidige prijs is: € 69,95.- Voor 17:00 besteld = zelfde dag verwerkt!
- Veilig & betrouwbaar betalen
- Beoordeeld met een 9.6
- Altijd voldoende voorraad